This privacy policy describes which personal data we process through blitzesim.com and our mobile application, why we do so, and which rights you have.
Last updated: 21 October 2026Blitz eSIM (blitzesim.com) is a brand of AHIS, registered with the Dutch Chamber of Commerce under number 42036182, located at Saendelverlaan 144, 1567 JE Assendelft, the Netherlands. AHIS is the data controller for personal data processed through our website and our mobile application.
We process data you provide yourself, such as contact details, order details and payment details.
We also process technical data such as IP address, browser or device information and security logs.
If you start a conversation with our customer support (on the website or in the app), we process the contents of that conversation, including any order details you share, in order to help you.
When you order an eSIM we process the technical identifiers needed to activate the plan and to show your data usage.
In addition to the data above, our mobile application processes a number of app-specific items:
Blitzy is an AI assistant. If you agree, we share your chat messages and relevant eSIM details, such as plan status and usage, with an AI service provider (processor) in the United States to help you. Do not share passwords or activation codes. You can withdraw permission in chat options. The guide and customer support remain available without AI.
We will send your conversation and this summary to our support team, which uses Telegram. Check the information before continuing.
We process personal data for order handling, delivery of eSIM plans, fraud prevention, customer support, sending push notifications you have consented to, and compliance with legal obligations.
Depending on the purpose, this is based on performance of the contract, your consent, legitimate interest or a legal obligation.
We only share data with parties that are necessary to deliver our service. The specific party may change over time; below we describe the categories:
Some of the parties mentioned under 'Sharing with third parties' may process data outside the European Economic Area (EEA).
In that case we ensure appropriate safeguards, such as standard contractual clauses or an adequacy decision of the European Commission.
We do not keep personal data longer than necessary for contractual, operational and legal purposes.
We keep order data for as long as the statutory fiscal retention obligation requires for our administration (in the Netherlands, generally 7 years).
We keep chat conversations and app usage data no longer than needed to support you and improve the service.
After the relevant retention periods we delete or anonymise data.
We take appropriate technical and organisational measures to protect personal data against loss or unauthorised access.
Sensitive data such as login tokens are stored in your device's secure system storage, not in regular app storage.
You can request access, correction, deletion, restriction, portability or object to processing of your data, whether it was collected via the website or the app.
This privacy policy may be updated when legislation, processes or services change — for example when we add new functionality to the app.
The most recent version is always available on this page.
