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FAQ
Frequently asked questions
I can't find my eSIM or QR code (anymore)
Your eSIM is emailed right after payment — also check your spam or promotions folder. Your eSIM is also always available in the Blitz app under your orders. Nothing received? Start the live chat or email us with your order number.
My eSIM doesn't work at my destination — what now?
Check that the eSIM is installed, that data roaming is enabled for the eSIM, and restart your device. Still not working? We'll look into it live with you via the chat — keep your order number handy.
Can I cancel my order or get a refund?
An eSIM is a digital product: once the QR code is delivered, the right of withdrawal lapses. If something went wrong with your order or the eSIM demonstrably doesn't work, get in touch — we always look for a solution. The full rules are in our terms and conditions.
When does my bundle start?
Only when your eSIM first connects to a network at your destination. Installing at home doesn't cost you any days of your bundle.
Is my phone eSIM-compatible?
Most devices from recent years are (iPhone XS or newer, recent Samsung Galaxy and Google Pixel). Check your settings under 'Add SIM'.
Do I keep my own (WhatsApp) number?
Yes. The eSIM only handles your mobile data; your regular number and WhatsApp keep working as usual.
Question about cancelling or refunds? Also read our terms and conditions.